Subject to section 5.8 below we promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. Providing this information online and prior to your cruise will significantly speed up your check-in process and will be able to board the ship sooner and avoid delays and queues at the cruise terminal. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. In such circumstances, you should seek compensation from the financial security arrangements (if any) that the travel organiser has made. If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact us (if booking direct) or your travel agent and give notice in writing to ensure safe receipt of the cancellation. Where applicable, please also provide wheelchair/scooter dimensions, weight and battery type. Other cruise packing list must-haves include a facial cleanser, moisturizer, deodorant, shaving supplies, lip balm, Q-tips, and cotton balls/pads. Please note that whilst we are able to take requests for specific dietary requirements and take note of food intolerances, this is confined to the Main Dining Room on each ship. Flights, baggage and a 2-night hotel start are all included. Company Information Celebrity Cruises Inc. doing business as Celebrity Cruises is a subsidiary of Royal Caribbean Cruises Ltd, a registered Liberian company with principal place of business at 1050 Caribbean Way, Miami, Florida, (company Number C-59735). Luggage Valet is a service offered to help make your return travels as carefree as your cruise. The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships depends on the location of the ship at the start of the cruise itinerary but can change during the sailing as local laws require. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known as tenders) to transport guests to shore. B. Cruise-Only Holidays, Build Your Own Package, (not incorporating flight services). By continuing to browse the site, you agree to the use of cookies. Access Travelustaad.com and you will see the user interface available for flight booking. Any claims covered under The Athens Convention must be made within the time limits set out in The Athens Convention. Where there is a price error, we will advise you and give you the opportunity to either pay the correct price or cancel your booking. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you.) They explain this is so that the allowance is similar to airline restrictions, as many passengers . Partners. More expensive tickets give guests the option of a higher Celebrity Cruise luggage weight. You must participate in and follow the processes we put in place, including health screening and testing, to prevent the spread of COVID-19 onboard. Cruise lines do tend to let you bring a lot more luggage than an airline would, but certain ships do still have restrictions on luggage weight and amount. We will not pay any compensation or give any refund to any minor who we have not permitted to board the ship, any person paying for the minors holiday (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the cruise themselves as a result of the failure to produce a letter of authorisation. Domestic cruises to North Queensland. We cannot accept any liability for any delay, which is due to any of the reasons set out in section 5.7 below (which includes the behaviour of any passenger on the flight who for example fails to check-in or board on time). Celebrity Beyond is the third ship in the award-winning Edge-class of cruise ships, which are bigger and better than anything Celebrity has ever built. If you request a change within 69 days of departure, this may be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable (see section 1.10 above). Please note that any payment you make to us using a debit or credit card will be settled via a bank in the U.S., and therefore your card issuer may choose to apply a foreign settlement fee. This means you may book a stateroom of a guaranteed minimum category type, (specified by us prior to booking) on your chosen ship. For U.S. departing cruise and long haul destinations, hotel accommodation (room only basis unless otherwise stated) and transfers canbe added to bookings and at an additional cost. Please note that we operate a live pricing model which means that the prices of our cruises, flights, hotels and transfers change on a regular basis, according to supply and demand. Celebrity Cruises Visa Signature Card; Semi-Annual Sale. Likewise, if any details change of your holiday that changes the details in the ATOL Certificate we will issue a new ATOL Certificate to you which will replace and supersede the previous one. We and the airline will not be liable to pay any compensation in the case of delay affecting luggage if we or the airline can prove that the airline took all measures that could reasonably be required to avoid the delay or that it was impossible for the airline or its employees to take such measures. It has a capacity of 3,660 guests. We use CCTV to monitor images on all Celebrity Cruises ships for the purpose of crime prevention and the safety of our guests. The airline and flight routing may differ from the original assignment due to this name change. This includes any disappointment, distress, inconvenience or effect on any other arrangements. Visit the South Pacific Islands. If a guest that is below the minimum age limit to consume alcohol onboard has a birthday during a cruise itinerary that would then mean they meet the minimum age limit for consuming alcohol, they must notify the Guest Services Desk and provide evidence in the form of their passport as proof of age in order to allow the Guest Services Desk to update their details and permit them to purchase alcohol onboard. Although the Celebrity Cruises luggage allowance policy is generous, you should always consider its restrictions and the airlines regulations. Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances. In the case of unchecked luggage including personal items, we and the airline will only be liable if the damage resulted from the airlines fault or that of its employees or agents. are carried by hand and not packed in your luggage and/or left unsecured in your stateroom or elsewhere on board the ship. We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out of date brochure. If a drink costs more than the per drink allowance are we charged full price or just the. We strongly recommend that you check with the airline for confirmation of your baggage allowance as in some instances, baggage allowance can be limited to as little as 15kg. Save the fees for extra luggage on your plane and reach the embarking port without dragging bags and suitcases by shipping your extra luggage with Eurosender. Free shipping Free shipping Free shipping. If you cause damage to the tender or her furnishings, or equipment, or any other property on the tender, or to any other passenger, you shall be fully liable for such damage and indemnify Royal Caribbean International against all costs or claims which arise. So, as far as the cruise ship goes, you can pretty much bring as much as you can reasonably carry. Please ask your travel agent for further information. Go to site, Already booked? Please note that flights may only be purchased as part of a package and with a Celebrity cruise. To ensure a healthy sailing, we may also request that guests who arrive at check in and are showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person, may be asked following consultation with our medical staff to reschedule their cruise. Each guest has the option to carry their luggage on board or check-in luggage prior to boarding. 5.6 Can you refuse to allow me to travel? You will receive a confirmation invoice from us confirming your arrangements and your protection under our Air Travel Organisers Licence numbered either 10486 or 10372. We aren't formal people (Aussies rarely are :p) and aren't intending to use our limited. The person(s) affected must agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights transferred to us. ; On flights to and from Cairo, Alexandria, Agadir, Algiers, Amman, Banjul, Dakar, Marrakech, Oran and Tangier you can only check in one bag. A contract between us will come into existence when we send out the Confirmation Invoice, even when we are unable to provide flight timings. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount arising from a build your own package. If you are over 21 years of age, you are allowed to bring with you One (1) 750ml bottle of unopened wine or champagne per person. Where applicable, and where we are in a position to notify you, this information will be shown on your Confirmation Invoice. The exclusions and limitations of liability of Carrier set forth in the provisions of these Booking Conditions, as well as all rights, defenses and immunities set forth herein, shall also apply to and be for the benefit of certain designated third party beneficiaries which include the parent, subsidiary, affiliate, and successor companies and assigns of all the entities identified in this Section; the officers, directors, employees, agents, crew and pilots of all the entities identified in this Section, and any agents, independent contractors, and all concessionaires, physicians and medical personnel, retail shop personnel, health and beauty staff, fitness staff, shore excursion providers, tour operators, shipbuilders, manufacturers and designers of the Vessel or Transport, and/or installers of all component parts, launches, appurtenances, craft or facilities, whether provided at sea or on shore, belonging to the Vessel or any substituted ship or Transport, or owned or operated by its owners, operators, managers, agents, charterers, contractors, concessionaires or others; as well as owners and operators of all shoreside properties at which the Vessel or any substituted ship or the Transport may call. At times, we may offer promotional GTY offers. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable holidaymaker to refuse to take the holiday in question. We will provide a future cruise credit if you have symptoms of COVID-19 before you sail. Where a refund is due, we will pay you the full amount of the decrease in our costs. Thanks in advance!!! We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. If a special request can only be met at an additional cost, except where contrary to the requirements of applicable law, that cost will either be invoiced prior to departure or will be payable locally. We would also like to store and use your personal details for future marketing purposes, (for example sending you a brochure or details of a promotion). In the case of damage, destruction, delay or loss of luggage, if we or the airline prove that the damage, destruction, delay or loss was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation, or the person from whom he or she derives his rights, we and the airline will not be liable for the damage, destruction, delay or loss, to the extent that such negligence or wrongful act or omission caused or contributed to the damage, destruction, delay or loss. Not all sports equipment is allowed on board a Celebrity Cruise. Shore excursions may involve or require physical exertion, or involve a degree of risk or danger, and you should carefully consider whether the shore excursion is suitable for you. If you wish to travel on a particular carrier, flight routing, if your departure and/or arrival date differ from the standard flight inclusive package, a Custom air fee of 20 per person may be payable along with any additional costs and charges incurred by us or imposed by the airlines. On board there are certain facilities where each entry is restricted by age. We LOVED it. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). Please note that any amendments for hotels, transfers and flights may result in the loss of the amount that was collected at the time of booking for these additional components. Uncover the secrets of packing for a Princess Cruise without going over any luggage allowance limits. In the event of our liability for damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 (approximately 3,200) and for damage and loss to cabin luggage this is limited 2,250 SDRs (approximately 2,100). Island Princess. Guests must be 16 years of age or older to use the facilities. If your flight tickets have been issued, standard airline cancellation penalties will also apply. Please note, you are also able to book a future cruise whilst onboard one of our ships, using our Celebrity Future Cruise options. . If you have a specific requirement, stateroom location, or are travelling with family or friends (especially children) you want to be near, then we suggest you do not book a GTY. Guests must be fully toilet trained to enter the pools or whirlpools. VisaCentral are pleased to offer discounts to Celebrity Cruises guests when booking online through the above web link. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. Very rarely, we may be forced by force majeure (see section 5.10 below) to change or terminate your holiday after departure but before the scheduled end of your time away. However, the maximum we will have to pay you for any damage, delay or loss in these circumstances is the maximum which is payable in respect of cabin luggage under The Athens Convention. . Please note that the upgrade package may differ from the upgrade package offered by the airline. ; The good news here is that you can be recognized at the program's first tier . If we have to make a significant change or cancel, we will tell you as soon as possible. Drones are not to be operated onboard the ship at any time.2. You must also give us details of any relevant insurance coverage you hold. In the end it was going to be too expensive to ship the bags and I would . It is our guests responsibility to remove all of their belongings from their stateroom when they depart their cruise. The travel organisers own booking conditions will apply to your contract. Please note: If you book two or more cruises to be taken back to back and either one or all cruises are booked under a GTY (guarantee) basis, there is the possibility that you will be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises. For any claim involving death or personal injury or delay of or loss of or damage to luggage the only liability we have to you is in accordance with The Athens Convention. Luggage Shipping Services. Please contact your Airline directly to pre-book your seats and note that there may be occasions when the airlines are unable to assist due to the fact that you may be travelling on a Group/seat block allocation. Where you build your own package, if you require transfers you will need to add them to your booking as these are not added automatically. Itineraries include: Round trip New Zealand from Sydney. When we talk about circumstances which are outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care. Baggage Protection. For details including any cost consequences for making those special arrangements, please email shorexaccess@celebritycruises.com with details of any special requirements. I understand there could be up to 4 "formal" nights on our cruise, guessing they will be on the only 4 sea days on the trip. Is white zinfandel wine available? They do not form any part of your contract with us even where we suggest particular operators/centres and/ or assist you in booking such activities in any way, unless they are expressly booked as part of your package holiday. These dimensions are meant to be a guideline. You will be advised of the relevant contracting party at the time of booking and/or in our confirmation invoice. In certain limited circumstances, we are entitled to refuse your request. 1.7 How do I obtain the lowest price per person? There is a corkage fee of $15 if you drink your bottle outside of your cabin. While your stateroom will come stocked with premium bath amenities, you might want to bring travel-sized bottles of your preferred products, too. Please email specialistservicesuk@celebritycruises.com. Please note any changes you make to your booking may result in a change in price explained in section 1.11 below. 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