Having trouble with them, and your script. This was exactly what I needed. Can you tell me how you actually implement this? Do you have an example how to manipulate labels via dom manipulation? It looks like label fields have a different ID format than other variables do. It seems that unfortunately, Switching help text open or closed instead of a toggle script(s) do not work in Helsinki. 2022 by ServiceNow Elite. We just need to apply a small modification to the SP Widget sc-variable-summarizer. Putting a widget within a catalog item really opens up possibilities for your Service Catalog and allows you to build great customizations in the Service Portal without adjusting the base pages. Furthermore, Multi-Row Variable Sets work perfectly together with the for each Flow functionality. 2. Create a new service connection of ", You would use this if you have a record producer that has a Select Box where the, Making the field. This doesnt work in SNC current release. Cause For variables that pull up data from Choice (sys_choice) table, if Thanks Mark! If youre seeing issues, it may be related to the timing of the form load or change. }. Where are my HTML variables? This series of training will make you expert in Service Catalog.Service Catalog is like my baby as I have worked mostly on Service Catalog and tried to automate lot of workflows. The customized portals where customers can request catalog items such as service and product offerings. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. Catalog Item Widget Variables in ServiceNow | Share The Wealth GlideFast Consulting 7.58K subscribers 4.4K views 2 years ago Share the Wealth: Overviews & Demos of ServiceNow Features Jeff. This customization really boils down to getting the correct input element on the form and applying the correct CSS style. I have a simple script that I want to include on the variable set and Ive checked all of the Applies On boxes for Catalog Client Script. How about containers? Is this JS code on the Script tab of a Record Producer? ServiceNow has changed thisonce againin the Geneva release. Is it possible to change the tooltip to a different type of text? Click this link for more details. is it possible to call a function from style values? Define variables with the same names on the subsequent catalog items. Create your variable: The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. As long as you do those two things the values entered in on the first page of the order guide will copy to the catalog items! Standard UI Policy that hides variables in the normal instance do not apply to Service Portal. We are trying to put a style on a yes/no drop down variable and it isnt working. From my experience, most often the logic can be implemented on variable level, but it really depends on the requirements. You can be more limiting with your access controls of course. There is a Tooltip field provided out-of-box on the variable table that you can add and use. can i change help text dynamically for select box? You should not be receiving these and we will turn twitter.com/i/web/status/9. I think that could be done with some client script DOM manipulation, but I really wouldnt recommend it because its kind of a hack. Reference qualifiers are used to filter records of the target table that gets referenced on. The code under Switching help text open or closed instead of a toggle above dont seem to be working in Fuji. Skip to page content. Youll have to get the sys_id of the container start variable and use that directly like this. Selecting vaInputs then typing period (.) Hi Mark, I want to be able to change the text on a field label not just the style. That error indicates youre attempting to get a control that doesnt exist on the form. Service Catalog is available with the Now Platform . Im guessing youre running into an issue because you need to dot-walk to that field when youre on a task record. If everything goes according to plan, you now have access to the following modules: servicenow.itsm.incident for managing incident tickets. Keep it up. The user can now edit the field and set a new malicious value. Thanks! For one client, I am using a variable set that is shared between a number of requests. 6 hours ago You can create a Variable Set within ServiceNow to contain the variables needed for a given configuration. Yes, you would implement this as a catalog client script. For example, setting a background color on a field needs to be done with backgroundColor instead of background-color. toggleHelp(computer.id); From the Application Navigator, select Service Catalog > Catalog Variables > Variable Sets, and create a new variable set. Helsinki continues ServiceNows march towards breaking any sort of configuration flexibility in the tool. Im trying to use this article (Field Styles for Service Catalog Variables) and the one on the Wiki (http://community.service-now.com/forum/5147) to modify the height style of a multi-line text variable on a Requested Item, and not having success. You can try something like this but it might cause other problems with field decorations, etc. Parameters: Return Example var catalogClientScript = new sn_sc.CatalogClientScript (); catalogClientScript.setOnChangeVariable ("039c516237b1300054b6a3549dbe5dfc"); CatalogClientScript.setVariableSet (String sys_id) You can use your javascript executor (ctrl+alt+shift+j) to see it working. Sign-up to get the latest news and update information from ServiceNow Guru! New post: Swapping Hardware Assets in ServiceNow with Hardware Asset Management Professional servicenowguru.com/uncategorized/, @tdeniston @crossfuze @tdeniston thank you for letting us know! Please note that as of the Istanbul release of ServiceNow there is a variable field setting that allows you to automatically display the help text for a particular variable. It is also helpful in building new variable types that dont currently exist. Even though I'm probably one of the last people to figure this out, I'll post it here so at least I can find the solution again when I need it! All rights reserved | Email: [emailprotected], What Are Some Different Ways To End A Letter In Spanish, Letter To The Editor Student Parking Is A Problem, Gallery Of Mountain Infographics Powerpoint Template, Signatures Catalog Online Order By Catalog. The script works correctly in all of my testing. THANKS! Thanks a lot Again Mark.You are a true Guru of Service Now. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Instead of performing a Flow step for each item individually, you can loop over the variables and repeat the same action multiple times. Of course, you will need to add the extension for multiple choice variables above if you have that requirement. If you wanted to change the text for a variable called comments, you could do it similar to the reference field method above, like this. Heres a sample script that shows how you could do this, The result in the image above was produced by the following catalog client script. var SAM = g_form.getControl(SAMApplicationList); This is the follow-up video of my video series of ServiceNow Service Catalog Training.This video will cover examples of different types of variables:- Break- Container variables- Duration- Email- HTML- Label- List Collector- Lookup Multiple Choice- Macro- Macro With Label- Masked- Multiple Choice- UI Page- URLHI Guys, This is my new series of Service Catalog Training. Please be aware that these catalog client scripts are prone to break in future releases. I just learned something new today about working with checkbox variables/questions in ServiceNow. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! I must have missed a step here. It actually set the label of the checkbox to red which I wanted. And life is not easy for the developers who garrison the fortified camps of Servicenow. One benefit of regular expressions is that they can be re-used on other catalog variables as well as backend fields. Neither worked. Sign-up to get the latest news and update information from ServiceNow Guru! Catalog Item - trying to auto-fill a variable based on another variable's entry. ServiceNow has enabled a property that helps prevent cross-site scripting attacks that prevents html for these elements. Thanks for Reply. I was using your code (not the toggle method) to auto expand help text in Fuji using a Catalog UI Policy. background-color: pink; var firstName = gr.variables[first_name] ; If youre not an html expert you can use the html editor in a knowledge article to create the look you want and then copy the code :). Loading Catalog Item variables of type Lookup Select Box can take a long time to pull up the drop-down options for the variable. Ive updated the article above with a solution that should be compatible with Fuji as well. You may have noticed as you have worked with checkbox variables in the service catalog that these methods don't apply. The client would like the user to be able to select an Incident Category as well as an Incident . Note: This one produces an error when not using the hrprofile table. All of the above works in Helsinki havent tested with other versions. the variable in question is DescriptionFieldInstructions. I would like to have the Help On when the field is blank. Out of the box, only the Short Description is displayed. So I cloned the Variable SSN Widget and removed the Server Script that pulls from hr_profile. ServiceNowVariable2 Version: Rome VariableCatalog Item Variable Variable VariableMutli-Row Variable SetVariable Variable For those cases you can use the following catalog client scripts, which leverage the expand/collapse effect functionality I wrote about. Sample code to restart servicenow workflow, ServiceNow | Make all the variables read only in the RITM view, ServiceNow workflow A sample Script to update all the catalog tasks with work notes, How to set Service Catalog Item variable value in ServiceNow workflow, Credential Management in ServiceNow discovery, Parse the CSV file upload in ServiceNow Service Portal, Establish Communication between two widgets in ServiceNow Service Portal. var monitor = g_form.getControl(ExistingMonitor); After submitting a Catalog Item, the list of variables is entirely displayed under the Additional Details section of the Requested Item. Enable Cascading Variables in the settings of the Order Guide itself. It is also helpful in building new variable types that dont currently exist. Unfortunately you cant do html formatting of help text anymore. The display of third-party trademarks and trade names on this site does not necessarily indicate any affiliation or endorsement of daily-catalog.com. The widget is displayed in the second screenshot. I cant seem to get this to work with renaming check boxes in the service catalog. Applying styles to service catalog variables is possible however through the use of catalog client scripts. There isnt a built-in way to do this same thing with the fields (variables) in the Service Catalog. The discount field on the form is only used to provide a good user experience and is not used for any critical business logic. Instructions for performing this customization are outlined on the ServiceNow wiki. how? Field Styles for Service Catalog Variables, //Set styles for the 'caller_id' variable, //Set styles for the 'comments' variable label, //Find the label for the textarea variable, //Find the textarea and change its height to match text, //Set the text color of a checkbox option, GlideDialogWindow: Advanced Popups Using UI Pages, Modifying UI14 Bookmark Appearance and Behavior, http://community.service-now.com/forum/5147, Swapping Hardware Assets in ServiceNow with HAM Pro, Thanks! I just updated the article with a method to do an expand or collapse rather than a simple toggle. Good Practice: The backend retrieves the discount value by itself via a backend process (Flow) and does not blindly trust the client-side validated data. (Note that although these variables are encrypted, they are not related to Encryption Support.) 8 hours ago There are catalog variable items on which UI policy is applied where they get visible based on the Category field. Define variables on the order guide. Is there a way to do this in a catalog script to cycle through all the variables and display the helptext if show_help == true? That works perfectly. Instead of creating these variables individually for each Catalog Item, a better approach would be to create a Variable Set and share it between multiple Catalog Items. The background color and width are enforced by the table and corresponding style sheet. Well, not entirely One small amount of indomitable variables still holds out against the Service Portal! The Lookup using list field will populate a list of names as you, GlideList2 is a JavaScript class used to customize (v2) lists. This only seems to work on the Request itself, not on the RITM or CTASKs that also reference the variable. New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/, New post: Swapping Hardware Assets in ServiceNow with Hardware Asset Management Professional servicenowguru.com/uncategorized/, @tdeniston @crossfuze @tdeniston thank you for letting us know! I dont want a continuous long line of text I want it to show in a list or perhaps bold some text, if anyone can help, that would be great. Functionally, a variable set is just a container, so it has only two fields: Name and description. Each variable has its own data pill that developers can use to add the variable to action inputs. Please see below: Requestor and the Approver should be the same person. Each Service Catalog variable in ServiceNow allows you to provide the end-user with some additional information about that variable and how to use it. Display some text on the form, just have to add the text to the instructions part of the variable. How do you call it in the catalog client script? You may want to automatically expand the help text for a particular variable so that it is more obvious to the user what they need to do. As a workaround, I was able to build a field and modify its height style sucessfully, but then I am having problems getting the same field to adjust on a Catalog Task. Out of the box, only the Short Description is displayed. Does anyone know how to format the help text box? function onLoad() { Yes, it works with list collectors. Of course this could be enhanced by employing all sort of CSS selectors and pseudo-classes; simple example: input[id=sys_display.IO:********************************]:hover { Field Styles for Service Catalog Variables S erviceNow allows you to modify the CSS style of any field by adding a personalized style. Copyright 2023 Ruben Ferrero | Powered by Astra WordPress Theme, "has-inline-color has-ast-global-color-8-color", "background-color: inherit; color: var(--wp--preset--color--ast-global-color-0) ;", "has-inline-color has-ast-global-color-0-color", KB0820434: HTML type variables are not shown in Ticket Fields widget in Service Portal, Agent Workspace: HTML Comments and Work notes, Visual task board: filter unassigned tasks, Translating text to a specific language: getMessageLang, Multilingual email notifications: Pre-populate translations. Crossfuze Solutions (my consulting company) is actually working on a solution for that. If we apply the workaround provided by Servicenow in KB0820434: HTML type variables are not shown in Ticket Fields widget in Service Portal [The KB Article talks about record producers and a different widget, but the issue remains the same]. 2019 Daily-catalog.com. Typing va suggests vaInputs, var, and vaVars. Click on submit button. http://wiki.servicenow.com/index.php?title=CSS_Theme_Support. var textarea = g_form.getControl(special_order_comments); }, In my UI Policy, also on the Catalog Task table, I have the condition set as Request item.Item is Special Order Item, and the Action is: Field name = request_item.u_special_order_comments and Visible = True. Causes for all hidden elements of my page (by UI Scripts or Policies) to now show up. Bad Practice:Create the same type of variable multiple times on one Catalog Item, Good Practice:Use a Multi-Row Variable Set and Use a Multi-Row Variable Set and leverage the for each functionality in Flow Designer. A Service Catalog is a consumer-like user interface (UI) for requesting services or products. Is there any property or script i can use.. Theres nothing Im aware of to do that globally. Just Now Several types of service catalog variables are provided. Bad Practice: Re-creating the same variables for different Catalog Items, Good Practice:Create one Variable Set and share it among multiple Catalog Items, In all web applications, client-side validation can technically be bypassed in some way or another. Name your variable set. Ive updated the article with working scripts for Helsinki. CatalogItemVariableSet.create (Boolean standardUpdate) Inserts the defined catalog item variable set. Should this work in Dublin? The control element is actually hidden for all reference fields so using the script above on a reference field will set a style, but that style will be set on an element youll never see. This is one of the most helpful, yet simple widgets. Good, CSS can now applied to the password field. I know it doesnt allow HTML out of the box so just curious if you know of a way to add line breaks in the text? Under the "Variables" tab click "New". If it works there then you might need to add a setTimeout call to delay the showing of the help until the form loads. The ITSM 8.1 plugin brings support for ServiceNow Orlando. However I left it in there in case you like it. Disclaimer: The recommendations are based on my personal experiences and are not official ServiceNow best practices. Your Terraform Admin should provide these to you. Any thoughts? It would be a great help Sure. If you click a merchant link and buy a product or service on their website, we may be paid a fee by the merchant. Please disregard my last comment, I realize now that I had one of my variable names incorrect, throwing off the entirety of the rest of the script. The problem Ive always had with them is that the system wants to group them all together and gives. Do you create this as a UI Script? }. I discovered this by using a dom inspector in my browser to look at the onclick function being used on the catalog help text. 1. Ive confirmed that they work correctly in Helsinki so theres likely something else going on in your instance or configuration. I dont want to declare a set of parallel variables. Partner Leaderboard. Select "Single-Row Variable. If anybody else can figure it out Id love to post a solution here. Here are some access controls to open up the instructions field so that a user can see the image. There is no control element for a container so you have to do it a bit differently. This Chrome throws an error of: Uncaught TypeError: Cannot read property id of null: function onLoad() { As a partner, you can leverage our expertise and experience to architect, design, manage ITSM applications to match your business and your clients needs. On the first time, you can commit and save to the master branch without running the pipeline yet. This looks to be broken in Geneva, as its throwing an error of Uncaught TypeError: Cannot read property style of null, for the line of code: if (wrapper.style.display==block) {. I have a question on the catalog variable style.. I created a UI Poicy to do so sucessfully on the Requested Item. Im hoping to have something in the next month or so but Im working on several other projects too. I have styled the service catalogue globally using html tag inside the closing jelly tag on these UI pages: catalog_home (styles the SC overview) 3. I dont have any other Helsinki workaround at the moment unfortunately. July 31, 2019. Hopefully this will get fixed but until then heres a workaround using the same example above. Any Other Way to do this things. All of these are catalog client scripts that run against the catalog item or record producer. I hope I havent embarrased myself with my explaination. Known synonyms are applied. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Here are some examples that you can use in your catalog items. Have you see this? This was just what I was looking for, thanks for sharing. g_form.getControl(